🆘 Help Center

Welcome to the Matsinn Help Center. We're here to support you every step of the way — from placing your custom order to receiving your personalized mat. Browse the sections below for answers to common questions.

🛒 How Do I Place an Order?

Ordering is easy! Simply choose your desired mat type, upload your pet photo (if applicable), select customization options, and proceed to checkout. You will receive a confirmation email once your order is placed successfully.

🖼️ What Type of Photo Should I Upload?

For the best results, please upload a clear, high-resolution photo with good lighting. Your pet should be fully visible, and close-up headshots work best for our custom mats.

🚚 Where Is My Order?

Once your order is processed and shipped (typically within 1–3 business days), you will receive an email with a tracking number. You can use this number to check the shipping progress. If you didn’t receive a tracking email, please check your spam folder or contact us.

📦 What Is Your Return Policy?

Due to the personalized nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. If there's an issue, please email us within 7 days of delivery with a photo and your order number.

💳 What Payment Methods Do You Accept?

We accept all major credit and debit cards, as well as PayPal. All transactions are securely processed and encrypted to protect your information.

📮 Can You Ship Internationally?

Yes, we ship worldwide! Shipping times and costs vary depending on your country. Free shipping is available in the USA and most of Europe.

📬 Contact Us

Still need help? Our customer service team is here to assist you.

Company: MATSINN LLC

Email: matsinn@outlook.com

Address: 1302 Croton Ct, Weston, FL 33327

Phone: +1 727-371-3071