🚚 Shipping Information

Thank you for shopping with Matsinn — your destination for personalized pet portrait mats, bathroom mats, and kitchen mats. Below is everything you need to know about our shipping process.

⏱️ Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your confirmation email. Once shipped, you will receive another email with tracking details.

🇺🇸 Domestic Shipping (USA)

We offer free shipping across the United States. The estimated delivery time is usually within 7 business days after the order is shipped.

🇪🇺 Shipping to Europe

We provide free shipping to most countries in Europe. Please allow up to 15 business days for delivery after your order has been dispatched.

🌍 International Shipping

For customers outside the USA and Europe, international shipping is available. Delivery times and shipping rates may vary by country. All applicable shipping options will appear during checkout.

💼 Customs & Import Duties

International orders may be subject to customs duties and taxes (including VAT). These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information.

📦 Tracking Your Order

Once your order has shipped, we’ll email you a tracking number. Please allow up to 48 hours for tracking information to become available.

If you haven’t received your tracking email or have questions about your shipment, feel free to reach out.

📮 Shipping to P.O. Boxes

We do our best to accommodate shipments to P.O. boxes. However, some carriers may have limitations. If you require delivery to a P.O. box, please contact us before placing your order.

📬 Contact Information

If you need help with your order or have any shipping-related inquiries, we're happy to assist you.

Company: MATSINN LLC

Email: matsinn@outlook.com

Address: 1302 Croton Ct, Weston, FL 33327

Phone: +1 727-371-3071