Shipping Info

At Matson Mats, we are committed to delivering every order quickly, safely, and efficiently.
Each product is carefully packed and shipped with great attention to detail, ensuring your custom pet mats arrive in perfect condition.
Please review our shipping information below for details about processing times, delivery options, and international shipping.

🧾 1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays are processed on the next business day.

  • As each item is custom-made, production times may vary slightly depending on design complexity and order volume.

  • Once your order has shipped, you will receive a confirmation email with tracking details.

🇺🇸 2. Domestic Shipping (United States & Europe)

  • We offer free standard shipping for all orders within the United States and Europe.

  • Estimated Delivery Times:

    • United States: 5–7 business days after shipment.

    • Europe: 10–15 business days after shipment.

  • Please note that delivery times are approximate and may vary due to factors such as location, weather, or carrier performance.

🌍 3. International Shipping

  • We proudly ship worldwide to a variety of destinations.

  • Shipping rates and delivery times vary depending on your location.

  • Estimated International Delivery Time: 10–20 business days, depending on customs and local postal services.

  • All international orders include tracking information for peace of mind.

  • We work with trusted logistics partners to ensure safe and timely delivery.

💰 4. Customs, Duties & Taxes

  • International orders may be subject to import duties, customs fees, or VAT, depending on your country’s regulations.

  • These fees are not included in the purchase price and are the responsibility of the customer.

  • We recommend contacting your local customs office before placing an order to learn about potential import charges.

🔎 5. Order Tracking

  • Once your order has been shipped, a tracking number will be emailed to you.

  • Please allow up to 48 hours for tracking information to become active.

  • If you do not receive tracking details within a few days, please contact us for assistance.

📧 Email: MatsonMats@hotmail.com

⏱️ 6. Delivery Exceptions

While we do our best to ensure on-time delivery, occasional delays may occur due to:

  • Adverse weather conditions

  • Customs inspections or clearance

  • Postal or carrier delays

  • High seasonal order volumes

We appreciate your patience and understanding if any of these rare situations arise.

📦 7. Shipping to P.O. Boxes

  • We do our best to accommodate deliveries to P.O. boxes when possible.

  • Some carriers, however, do not support delivery to P.O. box addresses.

  • If you wish to ship to a P.O. box, please contact us before placing your order to confirm eligibility.

🚫 8. Lost or Delayed Packages

  • If your package does not arrive within the estimated timeframe, please contact us for assistance.

  • We will help track the shipment and work with the carrier to resolve the issue.

  • Matson Mats is not responsible for lost or stolen packages once marked as delivered by the carrier, but we will do our best to help locate or replace your order whenever possible.

📞 9. Contact Information

For any shipping-related questions or assistance, please reach out to us:

Company Name: MATSON & CO. LLC
Email: MatsonMats@hotmail.com
Address: 6831 17TH ST. N, St. Petersburg, FL 33702, USA
Phone: +1 862-640-9112

🔄 10. Policy Updates

We may update this Shipping Information from time to time to reflect changes in delivery options, carriers, or shipping regulations.
The most recent version will always include the latest effective date at the top of this page.