🛍️ Store Policy

Welcome to Matsinn, where we specialize in custom pet portrait mats, bath mats, and kitchen floor mats. We appreciate your trust and are committed to providing an enjoyable, secure shopping experience. Please review the following store policies carefully.

📦 Shipping Policy

All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive a notification email with tracking information.

• USA: Free shipping, estimated delivery in 7 business days after dispatch.
• Europe: Free shipping, estimated delivery in 15 business days after dispatch.
• Other International: Shipping availability, rates, and times vary by country.

💳 Payment Policy

We accept major credit cards, PayPal, and other secure payment methods provided at checkout. All transactions are processed in USD unless stated otherwise.

🔄 Return & Refund Policy

Since our mats are custom-made, we do not accept returns or exchanges unless the product is defective or damaged.

If there is a problem with your order, please contact us within 7 days of delivery. Include clear photos of the issue and we’ll be happy to assist you.

🖼️ Customization Policy

Please ensure the photo you upload for your custom mat is clear, high-resolution, and meets the guidelines listed on the product page. Once your design is submitted and production begins, we cannot make changes or cancellations.

🌐 Privacy Policy

Your privacy matters. We only collect information necessary to process and fulfill your orders. Your personal data will never be sold or shared with third parties for marketing purposes.

📬 Contact Information

If you have any questions about our store policies or need help with an order, don’t hesitate to reach out.

Company: MATSINN LLC

Email: matsinn@outlook.com

Address: 1302 Croton Ct, Weston, FL 33327

Phone: +1 727-371-3071