Track Order

🧭

Track Your Order

Check the latest status of your custom pet portrait mat by entering your order details below.

📝 Order Lookup

Enter the Order Number (e.g., MM-12345) and the Email you used at checkout.

Format hint: letters + dash + digits (e.g., MM-10482). Your confirmation email includes this ID.
Use the same email address from your order.

🚚 Order Status

Your live order progress will appear here after you click “Track Order”.

  1. 🧾
    Processing
    Payment confirmed. Your order details are being verified.
  2. 🎨
    In Production
    Your custom design is being prepared and printed.
  3. 📦
    Shipped
    Your parcel has left our facility and is on the way.
  4. 🚐
    Out for Delivery
    Carrier is delivering today or very soon.
  5. ✅
    Delivered
    Package delivered to your address.

❓ Helpful Tips

  • Tracking can take up to 48 hours to update after shipping.
  • Custom orders typically move from Processing to In Production within 1–3 business days.
  • Usual transit times: USA 5–7 business days; Europe 10–15; other regions 10–20 depending on customs.

📞 Contact Us

Matson Mats — Custom pet portrait kitchen & bathroom mats

Company Name: MATSON & CO. LLC

Email: MatsonMats@hotmail.com

Phone: +1 862-640-9112

Address: 6831 17TH ST. N, St. Petersburg, FL 33702, USA